InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

24th August 2026

Core Network Routing Maintenance Window - 2309014

Engineers will be completing essential Maintenance on our Core Network, impacting the services of all customers.

Maintenance Reference: 2309014

Date - 24/08/2026 23:00 - 25/08/2026 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

15th April 2023

Liverpool Liverpool

A fiber break has been detected on the Jamaica Street area of Liverpool. We are working with our suppliers to restore services.

  • We have been monitoring services since 2pm restoration time and no further issues have been identified.

  • Our fibre provider has confirmed they have restored services to the broken fibre in the street. We will monitor services closely over the next few hours.

  • We are awaiting an update from the provider who has been chased. Next update due at 13.30

  • Our fibre provider is working to restore services. They require extra resources to access the fault location as it is believed to be in the carriageway. We are expecting the next update at 1pm.

  • Our suppliers engineers have arrived and are performing diagnostics at present. We are waiting confirmation of next steps.

  • Our engineers have arrived. We are awaiting our supplier to arrive on site due to traffic. We anticipate another update at approx 11.20

  • We have had confirmation of resource assignment and an engineer should arrive to the location at approx 10.45

  • We are awaiting an engineer allocation by Openreach We have been advised that we should have an update at 9.30am.

  • 14th April 2023

    No incidents reported

    13th April 2023

    No incidents reported

    12th April 2023

    No incidents reported

    11th April 2023

    No incidents reported

    10th April 2023

    No incidents reported

    9th April 2023

    No incidents reported