All systems are operational

Stickied Incidents

8th April 2026

OFNL Network Wide Maintenance - OFNLITYNW003

OFNL Description of Works:

OFNL are working to upgrade our Core Routers to provide increased capacity for ISP connections in Telehouse West. As part of this work, OFNL will be performing a change to our Core Router chassis in Telehouse West (THW). 

Classification - Affected

Time:

Start Time: 08-04-2026 01:00:00 End Time: 08-04-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Past Incidents

23rd March 2023

No incidents reported

22nd March 2023

No incidents reported

21st March 2023

No incidents reported

20th March 2023

Urbansleep - Hardman House

We are currently investigating connectivity issues affecting a small number of residents in the Hardman House building. Our network team are actively working on this with more updates to follow.

  • Services have been restored if you are still experiencing issues please contact our customer service team

  • Engineers are still working on replacing the equipment

  • Engineers have arrived on site and notified us they have begun testing the faulty equipment

  • Engineers are ETA 10 minutes to site

  • Issues have been traced to a faulty connection to one of the network switches in the building. Engineers are ETA 2 hours to site with replacement equipment

    • 19th March 2023

    Manchester - MANOC 4 Manchester

    We are seeing multiple circuits currently down. Our team is investigating the cause and working to restore service as soon as possible.

  • Services have been restored. Engineers remain on-site completing testing. We regret services have been impacted and appreciate your patience while we diagnosed and continued to work to fully resolve the issue.

  • Engineers in London have reported 'no fault found on site'. Engineers have just arrived at the Manchester site and are completing identification checks to access the data centre. Access to the fibre location is expected in the next few minutes. Inspection of equipment will then commence. We expect another update in 30 minutes.

  • The engineering team estimated their arrival to Manchester data centre location as 10.45am. More information will be available soon after their arrival

  • Our fibre provider has dispatched engineers to investigate a fibre location within the Manchester Area.

  • We are working with our Fibre provider to restore service at present. There is a fiber incident with groundworks affecting our services. We will report more information as it becomes available.

    • 18th March 2023

    No incidents reported

    17th March 2023

    No incidents reported