Some systems are experiencing issues

Stickied Incidents

24th January 2023

Liverpool Liverpool - Device Authentication Error

We are currently experiencing an authentication error on devices, which is preventing users from logging into our network. This is currently being investigated by our Network Team who are working to resolve this as quickly as possible.

  • Testing has now been completed. This issue is now resolved.

  • Services are restoring. Our team are now conducting testing and monitoring.

  • 15th January 2023

    Copperas House

    We are aware of an issue affecting a subset of users within the Copperas House accommodation. We are working with our connectivity partners to increase the capacity provided to this location. However, for reasons beyond our control, this order has been delayed. We awaiting a new date from the supplier for the work to be completed.

    We request that you refrain from running multiple speed tests at this location during this time as it places additional strain on the infrastructure, exacerbating the issue.

  • We have been offered an earlier date by our partners of Tuesday 24th of January and accepted. Works have now been rescheduled to this date. Customers affected will be contacted by email with more information on this shortly.

  • We have been notified of a new date from our partners of Wednesday 25th January. Emails are to be sent shortly to customers that are in the affected areas.

  • Past Incidents

    18th January 2023

    No incidents reported

    17th January 2023

    No incidents reported

    16th January 2023

    Marshchapel Street Cabinet Power Loss

    Our cabinet in marsh chapel has lost power, and as a result, services are currently running off of battery backup. Services are considered at high risk at this time.

    Latest from Northern Power Grid:

    INCD-363077-A Premises Affected:790 Restoration Estimate: 7:00 PM - 16 Jan'23 Reason: The power cut affecting your cabinet has been caused by an unexpected problem with the cables or equipment that serve your area.

    More updates to follow

  • Latest from Northern Power Grid: The unplanned power cut in your area has now been restored. Services were not impacted, please contact our customer service team if you are currently without service.

  • 15th January 2023

    Copperas House

    We are aware of an issue affecting a subset of users within the Copperas House accommodation. We are working with our connectivity partners to increase the capacity provided to this location. However, for reasons beyond our control, this order has been delayed. We awaiting a new date from the supplier for the work to be completed.

    We request that you refrain from running multiple speed tests at this location during this time as it places additional strain on the infrastructure, exacerbating the issue.

  • We have been offered an earlier date by our partners of Tuesday 24th of January and accepted. Works have now been rescheduled to this date. Customers affected will be contacted by email with more information on this shortly.

  • We have been notified of a new date from our partners of Wednesday 25th January. Emails are to be sent shortly to customers that are in the affected areas.

  • 14th January 2023

    No incidents reported

    13th January 2023

    No incidents reported

    12th January 2023

    No incidents reported