Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.

All systems are operational

Other Services

Fibre Networks

Connectivity Services

Network Services

Datacentres - London

Datacentres - North West

Past Incidents

26th November 2022

No incidents reported

25th November 2022

No incidents reported

24th November 2022

No incidents reported

23rd November 2022

Planned Works - Authentication Systems

We are applying an upgrade to our authentication systems between 12.30 am and 4am on the 23rd of November. We advise customers not to reboot their routers during this time as they will fail to re-authenticate on the network. We apologise for any inconvenience this may cause.

Our engineers have completed the upgrade as required.

If your router session is showing offline please reboot your router and retry connecting to your service.

22nd November 2022

No incidents reported

21st November 2022

No incidents reported

20th November 2022

No incidents reported