Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.
Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents
If there are no reported issues, please reach out to our support team for further assistance.
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Past Incidents
15th October 2022
No incidents reported
14th October 2022
No incidents reported
13th October 2022
No incidents reported
12th October 2022
Urbansleep Hardman House
We are aware of an issue relating to new connections not authorising correctly at Hardman House. Engineers are actively working on this with more updates to follow.
Engineers have now resolved issues and devices are back to authenticating correctly. If you are still having issues please contact Customer Service.
The nature of this issue means that devices cannot be authenticated to accounts to verify that they are allowed access. We would advise that anyone that still has functioning devices keep these devices connected to avoid losing authorisation. Any devices that are currently "Connected without internet" are unauthorised at this time. Network operations are actively working to resolve this as soon as possible.
