All systems are operational

Stickied Incidents

8th April 2026

OFNL Network Wide Maintenance - OFNLITYNW003

OFNL Description of Works:

OFNL are working to upgrade our Core Routers to provide increased capacity for ISP connections in Telehouse West. As part of this work, OFNL will be performing a change to our Core Router chassis in Telehouse West (THW). 

Classification - Affected

Time:

Start Time: 08-04-2026 01:00:00 End Time: 08-04-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Past Incidents

13th October 2022

No incidents reported

12th October 2022

Urbansleep Hardman House

We are aware of an issue relating to new connections not authorising correctly at Hardman House. Engineers are actively working on this with more updates to follow.

  • Engineers have now resolved issues and devices are back to authenticating correctly. If you are still having issues please contact Customer Service.

  • The nature of this issue means that devices cannot be authenticated to accounts to verify that they are allowed access. We would advise that anyone that still has functioning devices keep these devices connected to avoid losing authorisation. Any devices that are currently "Connected without internet" are unauthorised at this time. Network operations are actively working to resolve this as soon as possible.

    • 11th October 2022

    No incidents reported

    10th October 2022

    No incidents reported

    9th October 2022

    No incidents reported

    8th October 2022

    No incidents reported

    7th October 2022

    No incidents reported