InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

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Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

1st July 2026

OFNL Network Wide Maintenance - OFNLITYNW005

OFNL Description of Works:

On the 4th June 2026, OFNL upgraded our Core Routers to provide increased capacity for ISP connections in Telehouse West (THW), and we swapped our Chassis in THW.  To complete this work, OFNL needs to initiate a final reboot of the equipment to bring it into service. OFNL expect this final reboot to take up to 45 minutes. 

Classification - Affected

Time:

Start Time: 01-07-2026 02:00:00 End Time: 01-07-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Past Incidents

2nd August 2022

Manchester Castle Irwell Power Loss

A loss of power to key telecommunications infrastructure in this area is causing a partial outage on the Castle Irwell site. We are unable to locate the cause of the power loss remotely, and battery backup is in place t take the load so engineers have been dispatched to the site to investigate. ETA on site 8.56am

  • Services have now been restored. We are now testing

  • Replacement equipment needs to be configured to be operational. Estimated time for work to complete 2.5 hours

  • Replacement equipment is being installed as we believe this has become faulty

  • Power is restored but some equipment is not responding how it should We are currently working to identify the cause of this

  • Engineers have arrived on site. We expect more information very shortly

    • 1st August 2022

    No incidents reported

    31st July 2022

    No incidents reported

    30th July 2022

    No incidents reported

    29th July 2022

    No incidents reported

    28th July 2022

    No incidents reported

    27th July 2022

    No incidents reported

    26th July 2022

    North Lincolnshire Barton/Barrow North LIncolnshire

    Users reporting connected no internet

  • Primary Circuit Restored

  • Services are now up and running for all users on a temporary circuit with performance issues expected. More updates on the main circuit to follow.

  • Work around implemented

  • Efforts are now beginning to start rerouting traffic to get users back online. This process will take some time and you will see some performance issues until our primary circuit is back up and running.

  • Issue identified between Barton and London circuit. Engineers are attempting to move traffic via an alternative route

  • Engineers are on-site and reveiwing