InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

24th August 2026

Core Network Routing Maintenance Window - 2309014

Engineers will be completing essential Maintenance on our Core Network, impacting the services of all customers.

Maintenance Reference: 2309014

Date - 24/08/2026 23:00 - 25/08/2026 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

29th June 2022

Liverpool Wolstenholme Square Liverpool Block A

24 customers are currently without service in this building. A piece of equipment is not responding as it should and we are unable to resolve this remotely. Engineers have been dispatched to the site. The current estimated time of arrival is 8pm.

  • Engineers have resolved the issue and are now monitoring

  • Engineers are on-site and inspecting the equipment

    • 28th June 2022

    No incidents reported

    27th June 2022

    No incidents reported

    26th June 2022

    No incidents reported

    25th June 2022

    No incidents reported

    24th June 2022

    No incidents reported

    23rd June 2022

    No incidents reported

    22nd June 2022

    Liverpool Liverpool City Centre - Power outage

    We are currently investigating an outage in Liverpool City Centre. More information to follow shortly.

  • Power has now been fully restored and network services active, anyone still having issues is urged to try turning off their routers and powering back on if they have them or disconnect and reconnect devices at communal premises. If you are still having issues please contact our customer services team.

  • Services are beginning to be restored, we are closely monitoring the connection at this time. You may see some performance issues whilst services are still coming back up.

  • Update - Building management has tried to restore the power but it is not coming back on and appears to be a faulty circuit breaker. Electricians are ETA 15 minutes to site.

  • The source of the issue has been located as a Power Outage in Liverpool City Centre. Currently Affected are

    Wolstenholme Square Norfolk House 1&2 Baltic Studios, L1, Jamaica Street Artesian