All systems are operational

Stickied Incidents

8th April 2026

OFNL Network Wide Maintenance - OFNLITYNW003

OFNL Description of Works:

OFNL are working to upgrade our Core Routers to provide increased capacity for ISP connections in Telehouse West. As part of this work, OFNL will be performing a change to our Core Router chassis in Telehouse West (THW). 

Classification - Affected

Time:

Start Time: 08-04-2026 01:00:00 End Time: 08-04-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Past Incidents

29th June 2022

Liverpool Wolstenholme Square Liverpool Block A

24 customers are currently without service in this building. A piece of equipment is not responding as it should and we are unable to resolve this remotely. Engineers have been dispatched to the site. The current estimated time of arrival is 8pm.

  • Engineers have resolved the issue and are now monitoring

  • Engineers are on-site and inspecting the equipment

    • 28th June 2022

    No incidents reported

    27th June 2022

    No incidents reported

    26th June 2022

    No incidents reported

    25th June 2022

    No incidents reported

    24th June 2022

    No incidents reported

    23rd June 2022

    No incidents reported

    22nd June 2022

    Liverpool Liverpool City Centre - Power outage

    We are currently investigating an outage in Liverpool City Centre. More information to follow shortly.

  • Power has now been fully restored and network services active, anyone still having issues is urged to try turning off their routers and powering back on if they have them or disconnect and reconnect devices at communal premises. If you are still having issues please contact our customer services team.

  • Services are beginning to be restored, we are closely monitoring the connection at this time. You may see some performance issues whilst services are still coming back up.

  • Update - Building management has tried to restore the power but it is not coming back on and appears to be a faulty circuit breaker. Electricians are ETA 15 minutes to site.

  • The source of the issue has been located as a Power Outage in Liverpool City Centre. Currently Affected are

    Wolstenholme Square Norfolk House 1&2 Baltic Studios, L1, Jamaica Street Artesian