InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

1st July 2026

OFNL Network Wide Maintenance - OFNLITYNW005

OFNL Description of Works:

On the 4th June 2026, OFNL upgraded our Core Routers to provide increased capacity for ISP connections in Telehouse West (THW), and we swapped our Chassis in THW.  To complete this work, OFNL needs to initiate a final reboot of the equipment to bring it into service. OFNL expect this final reboot to take up to 45 minutes. 

Classification - Affected

Time:

Start Time: 01-07-2026 02:00:00 End Time: 01-07-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Past Incidents

28th June 2022

No incidents reported

27th June 2022

No incidents reported

26th June 2022

No incidents reported

25th June 2022

No incidents reported

24th June 2022

No incidents reported

23rd June 2022

No incidents reported

22nd June 2022

Liverpool Liverpool City Centre - Power outage

We are currently investigating an outage in Liverpool City Centre. More information to follow shortly.

  • Power has now been fully restored and network services active, anyone still having issues is urged to try turning off their routers and powering back on if they have them or disconnect and reconnect devices at communal premises. If you are still having issues please contact our customer services team.

  • Services are beginning to be restored, we are closely monitoring the connection at this time. You may see some performance issues whilst services are still coming back up.

  • Update - Building management has tried to restore the power but it is not coming back on and appears to be a faulty circuit breaker. Electricians are ETA 15 minutes to site.

  • The source of the issue has been located as a Power Outage in Liverpool City Centre. Currently Affected are

    Wolstenholme Square Norfolk House 1&2 Baltic Studios, L1, Jamaica Street Artesian