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If your service appears to be down and nothing is listed, it may be a wider network issue.

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All systems are operational

Stickied Incidents

1st July 2026

OFNL Network Wide Maintenance - OFNLITYNW005

OFNL Description of Works:

On the 4th June 2026, OFNL upgraded our Core Routers to provide increased capacity for ISP connections in Telehouse West (THW), and we swapped our Chassis in THW.  To complete this work, OFNL needs to initiate a final reboot of the equipment to bring it into service. OFNL expect this final reboot to take up to 45 minutes. 

Classification - Affected

Time:

Start Time: 01-07-2026 02:00:00 End Time: 01-07-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Past Incidents

17th May 2022

No incidents reported

16th May 2022

No incidents reported

15th May 2022

No incidents reported

14th May 2022

No incidents reported

13th May 2022

Manchester Castle Irwell Salford

Fibre outage - Engineers are investigating

  • Our engineers have managed to restore service using an alternative location and power source

  • The power board have updated to say they will not be on site until 3pm at the earliest

  • We are sending an enginner to site to see if it is possible for us to power the equipment from an alternative source to restore service as the time frame of power restoration is currently unknown. Engineer ETA to site 20 minutes

  • A power outage at the Turnstile building on site is the cause of the issue. Electricians have review the issue and now await a response from the power board. As this is outside of our control we currently do not have an estimated time of resolve at the moment

    • 12th May 2022

    No incidents reported

    11th May 2022

    Manchester Manchester Trunk Route Fibre Outage

    Full service interruption in Manchester city centre

  • We can confirm the service was fully operational at 1am. We are continuing to work with the supplier to understand the reasons for no prior warning and awaiting their Reason For Outage report.

  • Our team has managed to restore services to the affected buildings. We are continuing to work with our national fibre provider on the restoration of services via our Main Links.

  • We have been informed of the following works, We are working with our national fibre provider to understand the impact as no prior notice has been issued.

    Activity Date 11-May-2022 21:00 to 12-May-2022 04:00 ( GMT )

    Location of Maintenance: M42, Birmingham, UK

    Reason: Undertaking a major diversion of fibre network due to diversionary works as a result of a scheme by National Highways around junction 6 on the M42.