Stickied Incidents

21st October 2025

Liverpool Network Maintenance Window - 2309011

Engineers will be completing essential Maintenance on our Network, impacting services to some of our customers in Liverpool

Maintenance Reference: 2309011

Date - 21/10/2025 23:00 - 22/10/2025 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

7th May 2022

No incidents reported

6th May 2022

Liverpool Wolstenholme Square Block D,E

We are currently investigating a performance issue on an underground cable link. Engineers are estimated to be on-site by 8 pm this evening to investigate the root cause and provide a resolution.

Issue resolved

Engineers have located a damaged cable. This has been repaired and services should now be restored. We will now monitor

Engineers are struggling to locate the issue but are continuing to investigate

Engineers have arrived on-site they are now conducting some preliminary investigations.

Our engineers are currently delayed due to inclement weather on the route. We are now estimating arrival at 8.30 pm.

5th May 2022

No incidents reported

4th May 2022

No incidents reported

3rd May 2022

No incidents reported

2nd May 2022

Liverpool Quuensland Place Outage

Queensland Place Accommodation is experiencing an outage. Engineers are investigating

Our engineers have replaced the faulty router and service has been restored. If your device still does not have access we recommend disabling the Wifi or restarting the device.

Engineers have arrived on-site. Investigations have found a core router on-site has failed the engineers are currently working to replace the faulty equipment.

Our engineers have updated they are approx 30minutes from Queensland Place.

Our engineers have been unable to communicate with the equipment on-site. The on-site team has restarted the equipment to no avail. Our engineers have now been dispatched to the site. An update is due at 11.30pm

1st May 2022

No incidents reported

30th April 2022

DNS Services Social Media Apps feeds not updating or access restricted (Liverpool)

Some social media apps will open but not load data or refresh. The issue appears to be linked to Facebook and Instagram. We are currently investigating the issue which appears to have been happening intermittently over the last 24 hours and is only affecting some areas of Liverpool

Testing resolution