Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.
Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents
If there are no reported issues, please reach out to our support team for further assistance.
Some systems are experiencing issues
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Fibre Networks
Lincolnshire
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London - Equinix LD8
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Manchester - MANOC 4
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Stickied Incidents
25th October 2026
LincolnshirePower Outage: Low Villages North Lincolnshire
We are aware of a power outage within the Low Villages affecting our cabinet; Customers in this area may be currently experiencing a loss of service. Please do not reset your router. Our engineering team is working on deploying secondary power.
Power in the Low Villages has been restored; Our engineers have switched the cabinet back to mains power; We will continue to monitor throughout the evening.
Our engineering team have applied generation and will remain onsite until mains power has been restored.
Past Incidents
26th January 2022
No incidents reported
25th January 2022
Queensland Place and Parliament Place Liverpool
Connectivity issue detected at the Queensland and Parliament Place Complexes. Unable to communicate remotely to equipment on site. Engineers have been dispatched to site to investigate.
Services are now restored. We are now monitoring as devices reconnect.
Equipment has now been replaced. Engineers are just working on configuration and activation of the equipment to then attempt to bring services back online
Engineers have arrived on site
Engineers have updated to say they expect to arrive on site within 20 minutes
Engineer update. Replacement equipment required. New equipment is expected to arrive on site in 90 minutes
We are currently aware of an outage affecting the Manchester Local Crescent and Burlington Square. We believe this to be related to an Openreach Hardware Issue. Engineers are currently coordinating to restore service.
Services have been restored at Burlington Square. We are now monitoring the connection as devices reconnect and traffic returns
Engineers have arrived on site at Burlington Square and are awaiting access to the equipment on site.
Services at Manchester Local Crescent are restored. Burlington Square is still being investigated
Engineers are on site at Manchester Local Crescent and are just awaiting access to be granted to the equipment on site
Engineers estimated time of arrival to Manchester Local Crescent 8.20am
