All systems are operational

Past Incidents

28th November 2021

No incidents reported

27th November 2021

No incidents reported

26th November 2021

No incidents reported

25th November 2021

Salford Local Crescent - Line Down Issue

Engineers are currently on-site investigating a Line Issue to the building

  • Back up line now up and servicing customers. Testing and monitoring

  • 24th November 2021

    No incidents reported

    23rd November 2021

    Outage Manchester/Liverpool

    Our team has identified a fibre break between Manchester and London affecting services. more information will be available soon.

  • Routing appears to have been fixed and monitored over the last 2 hours. a root cause investigation is still underway.

  • 22nd November 2021

    No incidents reported

    21st November 2021

    Emergency Works - Network Wide

    This evening after 12am Midnight we need to conduct emergency maintenance and investigative works. This work is required on our network to investigate and resolve an on-going fault and to prevent future unplanned service outages or disruptions. Services may be impacted between 12 am and 7 am while the works take place. Customer connectivity and satisfaction is at the heart of all we do. The interruption will be kept to the possible minimum. An internal review has determined these emergency works are essential this evening and cannot be delayed.

    Sincere apologies if this affects your plans or internet needs this evening.

  • Works completed circa 4am. If issues remain with your connection now please contact our Customer Services team. We continue to monitor the network very closely.