All systems are operational

Stickied Incidents

8th April 2026

OFNL Network Wide Maintenance - OFNLITYNW003

OFNL Description of Works:

OFNL are working to upgrade our Core Routers to provide increased capacity for ISP connections in Telehouse West. As part of this work, OFNL will be performing a change to our Core Router chassis in Telehouse West (THW). 

Classification - Affected

Time:

Start Time: 08-04-2026 01:00:00 End Time: 08-04-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Past Incidents

21st July 2021

North Lincolnshire Partial Outage

We are investigating what appears to be a break in a fibre affecting some areas in Barton. Customers reporting red connectivity lights on routers and a 'Connected no Internet' error message on devices

  • Our team are continuing to assess the damage which has been caused by another party. Customers continue to remain online. Our team is planning for replacement fibres to replace the damaged cables. Any customers with service issues should contact our customer care team on 0333 102 0000

  • Our engineers have managed to re-route the affected fibres via an alternative route while we continue to assess the damage caused to the cable. Any customers now without service should contact our customer care team on 0333 102 0000. Apologies for the inconvenience caused.

  • Our team are working to restore services as quickly as possible. Some customers should now be restored. Another update is expected shortly.

  • An alternative route has now been connected and we are now in the process of moving customers to this.

  • Damaged fibre located between Falklands Road and Millfields Barton. Attempting to move affected customers over on to an alternative route while the fibre break is assessed for severity

    • 20th July 2021

    No incidents reported

    19th July 2021

    No incidents reported

    18th July 2021

    No incidents reported

    17th July 2021

    No incidents reported

    16th July 2021

    No incidents reported

    15th July 2021

    No incidents reported