All systems are operational

Stickied Incidents

8th April 2026

OFNL Network Wide Maintenance - OFNLITYNW003

OFNL Description of Works:

OFNL are working to upgrade our Core Routers to provide increased capacity for ISP connections in Telehouse West. As part of this work, OFNL will be performing a change to our Core Router chassis in Telehouse West (THW). 

Classification - Affected

Time:

Start Time: 08-04-2026 01:00:00 End Time: 08-04-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Past Incidents

14th December 2020

No incidents reported

13th December 2020

No incidents reported

12th December 2020

No incidents reported

11th December 2020

No incidents reported

10th December 2020

Scheduled Works: Cloud Computing Network

Our cloud computing provider will be carrying out scheduled hardware replacements relating to the outage on the 7th of December.

During this time our website and contact centre will be unavailable. We will still be available via Facebook or Whatsapp during this time.

Works commencing: 7:30pm

  • During the outage window services that were un-related appears to encounter some issues. Our team are investigating the root cause of this and will post a reason for outage and action plan within the next 3 days.

  • Our cloud provider has now restored access to services which should prevent any further outages moving forward.

    • 9th December 2020

    No incidents reported

    8th December 2020

    Upstream Cloud Computing

    Our cloud computing provider is currently experiencing issues across multiple availability zones. We are working with them to restore services as quickly as possible.

    We advise that you do NOT reboot your router at this time.

  • Our cloud provider has restored services in our secondary availability zone. Services have now restored and should be working again. They will continue to work on our Primary availability zone.

    We apologises for the inconvenience. We will continue to keep this case open until all services are restored.