InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

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Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

4th June 2026

OFNL Network Wide Maintenance - OFNLITYNW004

OFNL Description of Works:

OFNL are working to upgrade our Core Routers to provide increased capacity for ISP connections in Telehouse West. As part of this work, OFNL will be performing a change to our Core Router chassis in Telehouse West (THW). 

Classification - Affected

Time:

Start Time: 04-06-2026 00:01:00 End Time: 04-06-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Past Incidents

26th November 2020

Manchester Manchester Transmission House

Our monitoring systems have identified an outage within the Transmission House building. We are working with building management to investigate.

  • This was related to a power outage within the building. The on-site team have now restored power and services are back online.

    • 25th November 2020

    No incidents reported

    24th November 2020

    No incidents reported

    23rd November 2020

    No incidents reported

    22nd November 2020

    No incidents reported

    21st November 2020

    No incidents reported

    20th November 2020

    Liverpool Outage Brunswick Park - Liverpool

    Our monitoring systems have picked up an outage of part of the site at the Brunswick Park Complex. We believe this is related to power and Building management are currently investigating this. We hope to have an update shortly.

  • Services have now been restored.

  • All faulty equipment has now been replaced. Engineers are now configuring the equipment. Next steps will be to test the equipment and bring services back online.

  • 50% of the equipment has now been replaced. Next steps are to replace the other element of the faulty equipment then configure and test

  • Engineering team 2 have arrived on site.

  • 3pm Engineering team 1 deem equipment to be damaged, requiring replacement. 4pm Engineering team 2 have been dispatched to site with replacement equipment.

  • We believe that a power surge has now created a malfunction in a piece of hardware. We are currently working with our local team to investigate this.

  • The power to the building has once again tripped, the building management team are currently investigating this.

  • Building management have restored power to the mains board. Apologies for any inconvenience.