InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

4th June 2026

OFNL Network Wide Maintenance - OFNLITYNW004

OFNL Description of Works:

OFNL are working to upgrade our Core Routers to provide increased capacity for ISP connections in Telehouse West. As part of this work, OFNL will be performing a change to our Core Router chassis in Telehouse West (THW). 

Classification - Affected

Time:

Start Time: 04-06-2026 00:01:00 End Time: 04-06-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Past Incidents

12th November 2020

No incidents reported

11th November 2020

No incidents reported

10th November 2020

London - Telehouse North Outage of Virgin Media Backhaul Services

We have been made aware of issues relating to some network issues relating to Virgin Media. Our team is now investigating this.

  • Virgin Media have confirmed this was resolved at 13:15. We have been monitoring this service throughout the day and have confirmed this has been resolved.

  • Virgin Media have made us aware of a Major Service Outage affecting services terminating in London. This has now been given a Priority 1 status. They believe the have identified the issue and we are due to receive and update at 13:30

  • 9th November 2020

    No incidents reported

    8th November 2020

    No incidents reported

    7th November 2020

    No incidents reported

    6th November 2020

    No incidents reported