Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.
Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents
If there are no reported issues, please reach out to our support team for further assistance.
Outage of Virgin Media Backhaul Services Tuesday 10th November 2020 11:05:00
We have been made aware of issues relating to some network issues relating to Virgin Media. Our team is now investigating this.
Virgin Media have confirmed this was resolved at 13:15. We have been monitoring this service throughout the day and have confirmed this has been resolved.
Virgin Media have made us aware of a Major Service Outage affecting services terminating in London. This has now been given a Priority 1 status. They believe the have identified the issue and we are due to receive and update at 13:30
