All systems are operational

Stickied Incidents

16th May 2025

Rural Fibre Network Maintenance Windows - 2309010

Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Lincolnshire

Shared Maintenance Reference: 2309010

This shared Maintenance is made up of the following windows:

Reference - 2309010-01

Date - 16/05/2025 23:00 - 17/05/2025 06:00

Classification - Affected

Reference - 2309010-02

Date - 17/05/2025 23:00 - 18/05/2025 06:00

Classification - Affected

All impacted customers have been contacted via email and provided with a description of the works.

Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

Past Incidents

7th May 2025

No incidents reported

6th May 2025

No incidents reported

5th May 2025

No incidents reported

4th May 2025

No incidents reported

3rd May 2025

No incidents reported

2nd May 2025

No incidents reported

1st May 2025

Ulceby North Lincolnshire Cabinet Power Outage

We are aware of a loss of service to some customers in Ulceby. Our cabinet has lost mains power along with half of the village. Battery backups have now depleted and so select customers in the remaining half are therefore without internet. Updates to follow

  • Following a period of monitoring, we have moved power for the cabinet back to the mains supply. We have spoken with Northern Power Grid representatives on site who have advised they do not expect any further outages to service. Our engineers have therefore left the site and this incident will be closed.

  • The mains power has gone again and appears to be intermittent. Battery backup will remain until we are happy that mains power is stable for a prolonged period. Updates to follow

  • Mains power has been restored to the cabinet, our engineers will remain on site for a short while before working to disconnect battery backups should service remain stable.

  • Update from Northern Power Grid:

    Unplanned Powercut Ref: INCD-640451-A Our team have identified what's caused the power cut and are working to get your power back on

    Our cabinet remains powered via Generator meaning anyone in the village with power should now have internet restored.

  • Services are restored to affected customers and the Cabinet is now being operated via generator until the Mains power is restored. Services remain at higher risk than usual of failure. Updates to follow and full mains power restoration

  • Engineers have been dispatched from our Barton Upon Humber base with generator power to provide power to the cabinet to restore services to those with power in the affected area. We are expecting arrival and service restoration before 8pm should mains power not restore by then. Updates to follow