We are investigating dropouts in the Oregon Building within the Brunswick Park Complex.
The issue has already been diagnosed as a cable link to the building which is dropping intermittently. We suspect this is a cable fault and require engineers to attend the site to investigate this
We have reached out to Building Management to arrange building access. Updates to follow
On-site engineers have replaced a switch and link cable. Monitoring indicates the issue has been fully resolved, but we will continue to observe performance to ensure stability.
NOC Team are not happy with monitoring. Engineers have been despatched to site. ETA to site 00:30 hours. Updates will follow after this time.
Our engineers have successfully established a connection via an alternative method to help stabilise services. The network is currently under active monitoring to ensure continued stability. Communication with the on-site team is ongoing and effective. If further on-site attendance becomes necessary, it will be arranged promptly.
Our engineers have attempted to attend the site; however, we have been unable to gain access to the property due to restrictions with the building management. At this stage, we believe the issue is related to a cabling fault, which is causing intermittent service.
Unfortunately, we are currently unable to resolve the issue until access is granted. Until we can gain entry we will continue to monitor the situation closely.
Past Incidents
31st January 2025
No incidents reported
30th January 2025
No incidents reported
29th January 2025
No incidents reported
28th January 2025
Manchester Transmission House
We are investigating reports of a full loss of service to customers in Manchester Transmission House. Updates to follow
Services have remained stable since restoration. Following investigations, our Network Operations team have found the drop to be linked to our backhaul to the site. We have contacted our backhaul provider and asked them to investigate the reason for the outage. No further outages to service are expected. Incident Closed
Services are restoring to affected customers. Services remain at risk whilst a reason for the outage is established
27th January 2025
No incidents reported
26th January 2025
No incidents reported
25th January 2025
No incidents reported
24th January 2025
Power Outage - Saxby
We are aware of a power outage within the North Lincolnshire Area.
Our cabinet is Saxby is now running on Battery Power which could affect users in Saxby, Horkstow, South Ferriby, Bonby, Worlaby
Mains Power has restored and services are restored; We ask that you reboot your router if you are currently without service. If your service is then still affected don't hesitate to get in touch with our customer care team.
