Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Barton Upon Humber and Barrow Upon Humber.

Shared Maintenance Reference: 2309009

This shared Maintenance is made up of the following windows:

Reference - 2309009-01

Date - 13/12/2024 01:00 - 04:00

Classification - At Risk

Reference - 2309009-02

Date - 19/12/2024 00:00 - 06:00

Classification - Affected

Expected Downtime: 4 Hours

Classification meanings:

Affected

This means that service is expected to be hard-down between the planned start and end times specified and full service impacting. Please note that a lot of the time service is restored much faster than the specified window.

Degraded

This means that service is not expected to be hard down, however, during the planned start and end times specified service may be slower than normal or you may experience performance issues.

At Risk

This means that service is not expected to be hard-down however due to the infrastructure that is being worked on, outage risk is increased.

Description Of Works:

Network Operations Engineers will use the first window to prepare critical infrastructure ready for our field engineers to make essential changes within the second window.

Works are required as a part of our efforts to improve Network Resilience in the area.

Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

All impacted customers have been contacted via email.