Past Incidents

Incident Closed

Monitoring shows services have now been restored for all customers in the affected areas. We are continuing to monitor services very closely at this time. We would like to take this opportunity to apologise for any inconvenience caused during this incident and also thank our customers for their patience throughout. We are continuing to work on a Reason for Outage and plans will then be put in place to carry out any required maintenance as a result of today's incident. Please contact our support team if you are still without service. We are available until 10 pm this evening via 0333 102 0000 or via Live chat on our website

We are now watching service restoration across the area with the resolution of Performance issues being combined with this. Updates to follow

We are aware of around 200 customers in Barton Upon Humber currently without service entirely. We are working to restore services to these customers as soon as possible

This incident remains open and we are working as quickly as possible to restore normal services to all customers. Updates to follow

Whilst investigating a reason for the outage we are seeing Performance issues across some areas of the Network in this area. We are aware of these issues and actively working to resolve them.

Services have been restored across all remaining areas. If you are still without service please contact our support team for assistance. If you have factory reset your equipment then please also contact our support team who can assist you in remote reconfiguration. We are currently working to establish a reason for the drops in connectivity and will then implement any actions required to mitigate any further occurrences. Services remain at risk until a reason for outage is established

We are watching service restoration across a large proportion of the affected areas. Updates to follow

We have dispatched engineers to one of our primary cabinets who are going to make changes to equipment believed to be causing issues. Updates to follow

Our Network Operations team are still working to locate the route cause of issues. We will provide further updates as and when we have them