Engineers will be completing essential Maintenance on our Network

Maintenance Reference: ITYNERAFU001

Date - 22/01/2025 00:00 - 06:00

Classification - Affected

Expected Downtime: 30 Minutes

Classification meanings:

Affected

This means that service is expected to be hard-down between the planned start and end times specified and full service impacting. Please note that a lot of the time service is restored much faster than the specified window.

Degraded

This means that service is not expected to be hard down, however, during the planned start and end times specified service may be slower than normal or you may experience performance issues.

At Risk

This means that service is not expected to be hard-down however due to the infrastructure that is being worked on, outage risk is increased.

Description Of Works:

Works are required to complete vital changes to Core Network Equipment in our primary data centre Telehouse North. This critical operation is essential to ensure the continued reliability, security, and optimal performance of our internet services.

Customers are advised not to reset their equipment during the window and to leave all equipment powered on. Services should be restored following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

All impacted customers have been contacted via email.