All systems are operational

Stickied Incidents

2nd December 2025

Core Network Upgrades Maintenance Window - 2309012

Engineers will be completing essential Maintenance on our Core Network, impacting the services of all customers.

Maintenance Reference: 2309012

Date - 02/12/2025 23:00 - 03/12/2025 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

30th July 2024

No incidents reported

29th July 2024

No incidents reported

28th July 2024

No incidents reported

27th July 2024

No incidents reported

26th July 2024

No incidents reported

25th July 2024

No incidents reported

24th July 2024

No incidents reported

23rd July 2024

Manchester Manchester Local Crescent

Full Fibre Break in the footpath outside Manchester Local Crescent Building - Openreach is on site and reviewing a repair ETA at the moment to repair 2.5 hours.

  • All services have now restored. If you are still without service please contact our support team on 0333 102 0000 , Live Chat or via email at team@internetty.uk

  • Services are now restoring.

  • Engineers have now arrived on site. Further update to follow shortly.

  • Additional engineers are expected to arrive on site within 30 minutes. Further updates to follow shortly.

  • Testing has exposed a further vulnerability, this is now being investigated and additional resources being dispatched to ensure a quickest possible identification. ETA of additional engineers is 60-75 minutes.

  • Openreach engineers remain on site and have now fixed the fibre fault. They are now working to restore services across the repaired link as soon as possible