All systems are operational

Stickied Incidents

21st October 2025

Liverpool Network Maintenance Window - 2309011

Engineers will be completing essential Maintenance on our Network, impacting services to some of our customers in Liverpool

Maintenance Reference: 2309011

Date - 21/10/2025 23:00 - 22/10/2025 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

16th July 2024

No incidents reported

15th July 2024

Liverpool Princeton Place

We are currently investigating reports of loss of service in the Princeton Place building. We are currently working with building management to diagnose and resolve the issue. Further updates expected shortly.

  • Service has now been restored to the affected properties. We do apologise for the inconvenience caused.

  • Building management are on site and are working with our Network Team currently.

  • Building management are on route to site to check power to the equipment.

  • 14th July 2024

    No incidents reported

    13th July 2024

    No incidents reported

    12th July 2024

    No incidents reported

    11th July 2024

    No incidents reported

    10th July 2024

    No incidents reported