No incidents reported
No incidents reported
We are investigating reports of a loss of service to areas of New Holland and Barrow Haven. Updates to follow
All services have been restored and services are no longer considered at risk. The small electrical fire has been traced to a PSU for the secondary piece of core equipment. We have swapped this out and the core equipment is operating normally so there is no requirement for its replacement. If you are still experiencing issues please contact our support team on 0333 102 0000. If you have internet service but not landline service then please power off all internetty equipment for 2 minutes and then power it back on again and telephone services should be restored. If they do not please do get in touch. We apologise profusely for any inconvenience caused by the outage.
Service has been restored and sessions with routers reestablished. We are currently monitoring service restoration very closely whilst investigations at the cabinet into the cause of the issue continue
Upon investigation, it seems there has been a small electrical fire in the cabinet, whilst one piece of core equipment remained online, a second piece of core equipment was offline upon arrival. Mains power has been isolated whilst we investigate the damage and make it safe. Once it is safe to do so we will be looking at this piece of equipment and devising a fix plan should this need to be replaced.
Our engineer has arrived at the cabinet and has began investigations
Engineers are en route to our Street Cabinet in New Holland to investigate the route cause of this issue ETA 10 Minutes. Updates to follow
No incidents reported
We are aware of loss of service in both Queensland Place and Parliament Place in Liverpool. Following a power outage earlier on, our cabinet lost power. Unfortunately, although power restored to other areas of the complex, our cabinet is still without power. We are working with building management on site to restore power as soon as possible and therefore restore internet services
No incidents reported
We have been alerted to loss of power in Barton Upon Humber.
Mains Power has been restored; We are maintaining at risk until confirmation of power stabilisation.
We have also identified a damaged secondary power supply within the cabinet; Replacement parts are en-route. We will announce an emergency maintenance window to replace the damaged power supply unit.
Northern Power Grid Update : When will my power be back on?
We estimate your power will be back on by 20-Jun 02:15 We’re working as quickly as possible to get the power back on, and some customers may be back on sooner. Please bear with us if the timeframe does extend, as this means there’s more for us to do to fix the problem.
Services remain at risk while services are maintained via alternative power source.