Stickied Incidents

23rd January 2025

Customer Services Direct Debit Payment Processing Issues

We are currently experiencing issues processing Direct Debit payments for some customer accounts. Our billing team are working to get this resolved as soon as possible. In the meantime, payment statuses may differ from their correct value within our billing portal. We are working hard to rectify these issues. If you have any concerns about your payment please do not hesitate to reach out for this to be reviewed

Our billing team have confirmed that these issues have now been resolved and all payment statuses have been corrected. If you are still having any issues with your billing then please do not hesitate to reach out. Incident Closed

Past Incidents

5th April 2024

No incidents reported

4th April 2024

No incidents reported

3rd April 2024

No incidents reported

2nd April 2024

No incidents reported

1st April 2024

Liverpool Norfolk House 2 - Service Impacting Fault

Remote investigations are inconclusive. Engineers have been dispatched to site. ETA to site 2 hours. More information will be made available once engineers have arrived.

A workaround solution has been successful so services have now been restored. If you are still without service please contact our customer service team for support

31st March 2024

No incidents reported

30th March 2024

No incidents reported