All systems are operational

Stickied Incidents

16th May 2025

Rural Fibre Network Maintenance Windows - 2309010

Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Lincolnshire

Shared Maintenance Reference: 2309010

This shared Maintenance is made up of the following windows:

Reference - 2309010-01

Date - 16/05/2025 23:00 - 17/05/2025 06:00

Classification - Affected

Reference - 2309010-02

Date - 17/05/2025 23:00 - 18/05/2025 06:00

Classification - Affected

All impacted customers have been contacted via email and provided with a description of the works.

Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

Past Incidents

3rd April 2024

No incidents reported

2nd April 2024

No incidents reported

1st April 2024

Liverpool Norfolk House 2 - Service Impacting Fault

Remote investigations are inconclusive. Engineers have been dispatched to site. ETA to site 2 hours. More information will be made available once engineers have arrived.

  • A workaround solution has been successful so services have now been restored. If you are still without service please contact our customer service team for support

  • 31st March 2024

    No incidents reported

    30th March 2024

    No incidents reported

    29th March 2024

    No incidents reported

    28th March 2024

    No incidents reported