We are currently receiving reports of connection issues within both Queensland Place & Parliament Place.
We have detected issues with the power levels on the equipment that services these building.
Building management are on their way to site to check the power supply and we expect an update in 20 minutes.
Services should be restored.
Our on-site engineers are now starting to restore services; Servies are expected to be fully restored by 21.30
Engineers are currently working to deliver a temporary restoration to services on-site; We are expecting an update within the next 1 hour to confirm estimated restoration times;
Fibre fault resolution has been estimated as no less than 24-48 hours. This is deemed as outside of any reasonable SLA so our engineers have been dispatched to the area to provide an alternative solution to restore connectivity this evening. The estimated engineer's arrival time is 40 minutes from now. Next update is expected in 2 hours.
The fault has been raised with Openreach and acknowledged.
We are awaiting further information as to how the fault will be further investigated.
An update is anticipated within 2 hours.
Building management have attended and confirmed that there are no visible issues with the power supply to the equipment.
Now this has been verified, we will raise a fault with the Third Party Provider, Openreach.
Next update expected in 30 minutes time.
