Past Incidents

We have just been made aware of a Maintenance Window that will impact our internet service to Liverpool this evening. We apologise profusely for the lack of notice of these works. We were only just notified ourselves by a Third Party and currently working to contact as many customers as possible to warn them of the works. Services deemed at "High Risk" of failure at this time. We are currently also working to employ a backup provision for when services do fail.

Due to a loss of Virtual Machine Clusters within our Network. Our main Website, Customer services Telephone Support and Customer service account portals are currently offline. We did also observe an issue with our DNS which we have resolved via alternative routes so Internet services to customers should be working normally. Landline services in rural areas are also unavailable at this time.

The above issue is also impacting authentication within both our rural and Liverpool Networks.

Advice:

In areas where you have a router please keep your router plugged in. Restarting the router will leave you without service until our authentication servers restore. In areas where you are in a communal address please keep your device connected to the Wifi, disconnecting your devices will mean they cannot authenticate onto the network