Due to a loss of Virtual Machine Clusters within our Network. Our main Website, Customer services Telephone Support and Customer service account portals are currently offline. We did also observe an issue with our DNS which we have resolved via alternative routes so Internet services to customers should be working normally. Landline services in rural areas are also unavailable at this time.
The above issue is also impacting authentication within both our rural and Liverpool Networks.
Advice:
In areas where you have a router please keep your router plugged in. Restarting the router will leave you without service until our authentication servers restore.
In areas where you are in a communal address please keep your device connected to the Wifi, disconnecting your devices will mean they cannot authenticate onto the network
All Virtual Machines are now back online. All Services are back to normal operations. If you are still experiencing any issues please contact our support team through our normal channels.
We are still awaiting other Virtual machines within the cluster to come back online
Landline Services, our website and our customer services support line are restoring
