All systems are operational

Stickied Incidents

16th May 2025

Rural Fibre Network Maintenance Windows - 2309010

Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Lincolnshire

Shared Maintenance Reference: 2309010

This shared Maintenance is made up of the following windows:

Reference - 2309010-01

Date - 16/05/2025 23:00 - 17/05/2025 06:00

Classification - Affected

Reference - 2309010-02

Date - 17/05/2025 23:00 - 18/05/2025 06:00

Classification - Affected

All impacted customers have been contacted via email and provided with a description of the works.

Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

Past Incidents

24th October 2023

No incidents reported

23rd October 2023

No incidents reported

22nd October 2023

No incidents reported

21st October 2023

No incidents reported

20th October 2023

No incidents reported

19th October 2023

No incidents reported

18th October 2023

Barton Upon Humber, Barrow Upon Humber, New Holland - Northern Power Grid

INCD-444518-A Premises Affected: 2780 Restoration Estimate: 10:30 PM - 18 Oct'23 Reason:The power cut affecting your street cabinet has been caused by an unexpected problem with the cables or equipment that serve your area. If you need to report an emergency, please call 105

  • This incident is now marked as resolved. Services have now been restored and stable for over 24 hours. Engineers will remain on standby for as long as Northern power grid continue to deem power to be at greater risk of failure than normal.

  • Engineers will remain on standby with Generators for the remainder of Storm Babet. Services have been stable since the power cut.

  • Brown outs recorded at 3am and 5am. Services were maintained throughout.

  • Services have been restored. We are still watching this very closely

  • Engineers have been dispatched to principle cabinets with generators to restore services for those homes not affected by the power cut but are without services.