All systems are operational

Stickied Incidents

22nd January 2025

Core Network Maintenance Window - ITYNERAFU001

Engineers will be completing essential Maintenance on our Network

Maintenance Reference: ITYNERAFU001

Date - 22/01/2025 00:00 - 06:00

Classification - Affected

Expected Downtime: 30 Minutes

Classification meanings:

Affected

This means that service is expected to be hard-down between the planned start and end times specified and full service impacting. Please note that a lot of the time service is restored much faster than the specified window.

Degraded

This means that service is not expected to be hard down, however, during the planned start and end times specified service may be slower than normal or you may experience performance issues.

At Risk

This means that service is not expected to be hard-down however due to the infrastructure that is being worked on, outage risk is increased.

Description Of Works:

Works are required to complete vital changes to Core Network Equipment in our primary data centre Telehouse North. This critical operation is essential to ensure the continued reliability, security, and optimal performance of our internet services.

Customers are advised not to reset their equipment during the window and to leave all equipment powered on. Services should be restored following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

All impacted customers have been contacted via email.

Past Incidents

9th October 2023

No incidents reported

8th October 2023

No incidents reported

7th October 2023

No incidents reported

6th October 2023

No incidents reported

5th October 2023

No incidents reported

4th October 2023

Lincolnshire - Traffic Routing

Intermittent link Failure overnight. We have been working to move traffic via alternate routes to avoid this instability and despite best efforts we have been unable to make these transitions seamless. Services are currently routed via Wootton and are now showing as stable. We are leaving traffic via this route to ensure stability.

  • We have been notified that works have concluded and that the hardware has been replaced successfully

  • Emergency Maintenance Hardware Telehouse North Data Centre - Emergency ALERT.

    Please view the details of this emergency maintenance window as this may impact speed performance and network access while networks converge. This is deeply regretful for the late notice of these works and the time remaining within what we deem to be peak time traffic. We have requested works are delayed until after 00:00:00 but our request has been rejected.

    Details:

    Following an extensive investigation by Telehouse North Edge0 there will be an emergency maintenance window this evening at 11pm so hardware can be replaced. The equipment is being prepared in advance but due to access constraints, this has to be completed at 11pm this evening. Service downtime and/or disruption experienced is expected to be less than 30 minutes for customers directly connected to this equipment. All other customers may experience a brief disruption as the network re-converges, although we will minimise this by routing traffic away from the device in advance.

  • We remain on backup and are also monitoring the Main link which appears to have stabilised. Once we are happy that this has remained stable for an extensive period traffic will be moved back to the Main link and normal operations restored.

    • 3rd October 2023

    No incidents reported