Past Incidents

Following extensive work today, the power vulnerability has been eradicated. Services are no longer considered at risk.

Night Conceirge have assisted in getting equipment back on. Appears stable. We will continue to monitor. Engineers will attend tomorrow AM to review

Efforts to restore service on this occasion have been unsuccessful. Updates to follow

Following further contact with building management they are going to reattend to work with our engineers to restore services once again. We have already put in place for our engineers to attend first thing in the morning to investigate why this is happening however it is of upmost importance that we restore service as quickly as we can this evening to minimise disruption. Updates to follow on progress of investigations

Our monitoring systems have detected that the issue has occurred again. Network operations are investigating the route cause of this and will update accordingly.

All services have now reinstated. Outage marked as resolved by Network operations as of 21:08:00 24/08/2023 . Anyone still having issues is urged to contact our customer services team.

Building management have now restored power to the equipment which is now coming back online. Our Network Team will now monitor the equipment. Services remain at risk during this time.

Building management are now on site and are now working with our Network Team to restore power.

Building management have been dispatched to site and have provided an eta of 20 minutes. Further updates to follow.

Services are restoring. We await information from the provider as to reason for outage. Services still considered at risk while we await further information

Tests are still being conducted to find the source of the issue

Description of Fault:- Primary national circuit is offline. 3rd party provider has been informed. Awaiting call back from out of hours team once preliminary tests are completed