All systems are operational

Stickied Incidents

16th May 2025

Rural Fibre Network Maintenance Windows - 2309010

Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Lincolnshire

Shared Maintenance Reference: 2309010

This shared Maintenance is made up of the following windows:

Reference - 2309010-01

Date - 16/05/2025 23:00 - 17/05/2025 06:00

Classification - Affected

Reference - 2309010-02

Date - 17/05/2025 23:00 - 18/05/2025 06:00

Classification - Affected

All impacted customers have been contacted via email and provided with a description of the works.

Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

Past Incidents

6th August 2023

No incidents reported

5th August 2023

No incidents reported

4th August 2023

No incidents reported

3rd August 2023

No incidents reported

2nd August 2023

No incidents reported

1st August 2023

No incidents reported

31st July 2023

Castle Irwell Maintenance Window ITY2309001

Service Critical Works - Full Loss of Service -Monday 31st July 10:00pm-Tuesday 1st August 8:00am - Closed

  • Maintenance Complete. Engineers have left the site, and anyone still having issues is urged to contact customer services at their earliest convenience.

  • All customers are now back online with just brief moments of downtime still occurring as changes are made to equipment. We are actively monitoring connections and engineers are still on site.

  • Over 100 customers are now back on. Services are still at risk and we are seeing dropouts whilst work continues

  • Work will begin shortly to reconnect customers one by one. The relevant changes have been made to the cabinet.

  • Service is now impacted. Updates to follow on progress

  • Work has commenced. Services at risk from now with the outage set to begin shortly.

  • Engineers are en route to the site and we are on track for a Maintenance start time of 10 pm. Updates to follow