All systems are operational

Stickied Incidents

16th May 2025

Rural Fibre Network Maintenance Windows - 2309010

Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Lincolnshire

Shared Maintenance Reference: 2309010

This shared Maintenance is made up of the following windows:

Reference - 2309010-01

Date - 16/05/2025 23:00 - 17/05/2025 06:00

Classification - Affected

Reference - 2309010-02

Date - 17/05/2025 23:00 - 18/05/2025 06:00

Classification - Affected

All impacted customers have been contacted via email and provided with a description of the works.

Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

Past Incidents

11th June 2023

No incidents reported

10th June 2023

No incidents reported

9th June 2023

No incidents reported

8th June 2023

No incidents reported

7th June 2023

Liverpool Ratcliffe Building, Princeton Place

We are currently investigating partial service outage at the Ratcliffe Building. We are working with the on-team site to check power to the equipment. A further update is expected shortly.

  • Internet services have now been restored.

  • Power is now restoring to the building.

  • We have been notified that power to an area of the building is currently off due to an electrician working within this area of the building. They are unable to restore power currently for safety reasons, but do expect that power will be restored within the hour and internet services will then resume at this point.

    • 6th June 2023

    No incidents reported

    5th June 2023

    No incidents reported