All systems are operational

Stickied Incidents

16th May 2025

Rural Fibre Network Maintenance Windows - 2309010

Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Lincolnshire

Shared Maintenance Reference: 2309010

This shared Maintenance is made up of the following windows:

Reference - 2309010-01

Date - 16/05/2025 23:00 - 17/05/2025 06:00

Classification - Affected

Reference - 2309010-02

Date - 17/05/2025 23:00 - 18/05/2025 06:00

Classification - Affected

All impacted customers have been contacted via email and provided with a description of the works.

Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

Past Incidents

2nd June 2023

No incidents reported

1st June 2023

Liverpool Chavasse Mews, Liverpool

Our Network Operations Team are currently investigating a partial loss of service for some residents of Chavasse Mews, Liverpool. Initial investigations have identified power failure to a piece of equipment. We are currently working alongside building management to resolve this. A further update is expected shortly.

  • Our engineer has now restored power to the equipment and services are now back online. Our Network Operations Team will continue to monitor this to ensure stability.

  • Our engineer has arrived on site and is currently completing further investigation. An update is expected shortly.

  • Our engineer is expected to arrive on site at 08:15.

  • An engineer has now been assigned and they are scheduled to attend in the morning. A further update will follow with an approximate ETA for arrival on site.

  • An engineer will be dispatched as soon as possible to investigate this on site.

  • Unfortunately our Network Operations Team have been unable to restore power to the equipment at this time.

    • 31st May 2023

    No incidents reported

    30th May 2023

    No incidents reported

    29th May 2023

    No incidents reported

    28th May 2023

    No incidents reported

    27th May 2023

    No incidents reported