All systems are operational

Stickied Incidents

8th April 2026

OFNL Network Wide Maintenance - OFNLITYNW003

OFNL Description of Works:

OFNL are working to upgrade our Core Routers to provide increased capacity for ISP connections in Telehouse West. As part of this work, OFNL will be performing a change to our Core Router chassis in Telehouse West (THW). 

Classification - Affected

Time:

Start Time: 08-04-2026 01:00:00 End Time: 08-04-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Past Incidents

24th April 2023

No incidents reported

23rd April 2023

No incidents reported

22nd April 2023

No incidents reported

21st April 2023

No incidents reported

20th April 2023

No incidents reported

19th April 2023

Manchester

We are currently investigating an outage across the Manchester area. This appears to be a hardware failure at the local data centre. This is currently being investigated and a further update will be provided shortly

  • Issue resolved 19th April.

  • We are continuing to monitor services.

  • Equipment failure identified. Faulty PSU replaced. Services are restoring. Services considered very much at risk whilst we investigate further.

    • 18th April 2023

    Liverpool LIverpool - Baltic and Norfolk Street Areas

    Investigating reports of connected no internet error.

  • Openreach have now marked the Fibre fault as resolved. The issue was caused by a faulty cable inside the BT exchange. Our Network Team will monitor services as they restore.

  • We have received a further update from Openreach to advise that they are continuing to investigate the Fibre fault. A further update is expected at 12:30pm.

  • Openreach engineers are now on site at their exchange.

  • Openreach Engineers have been allocated. We are awaiting further updates by 11am

  • Openreach has confirmed the fault. We are now awaiting engineer allocation with an update at 10am.

  • Preliminary tests with on-site operative indicate Openreach Fibre fault. Fault being raised with Openreach.

    • 17th April 2023

    Manchester Manchester - Printing Press

    Residents in the Printing Press building are currently experiencing connectivity issues. This is being investigated by our Network Operations Team and a further update is expected shortly.

  • Service has now been restored. We will continue to monitor for a short time.

  • The Fibre provider has now dispatched an engineer to site. The next update is anticipated at 14:40.

  • We await the fibre provider update as a fibre fault has been detected. We expect an update within 60 minutes.