Due to a major national outage of Virgin media backhaul services connectivity is severely at risk. Physical broadband connection for many customers is still technically live, yet there will be issues with routing/peering/DNS (Domain Name Servers) disrupting the internet connectivity side wherever our network utilises Virgin connectivity.
Services seem to be stabling and restoring at present. We are still in communication with Virgin Media, however, very little information has been given about the root cause of the problem. We will provide more information when it becomes available.
Virgin Media has confirmed that the outage is related to Transmission Hardware, engineers are working to restore services as quickly as possible, and is being treated as a Major Service Outage. Multiple providers are reporting issues where out networks overlap. We are awaiting more information at present.
The national Virgin Media outage has re-occured again affecting multiple service providers. We are working with Virgin Media to gain an update on the re-occurance of the fault.
Services are restored, We are working with Virgin Media and requesting a Reason for Outage report from this morning. Their services were affected Nationally.
Services are now restoring across all sites. We are closely monitoring all services, as they are still vulnerable at this time.
Our Network Operations Team are working with Virgin Media to restore services as soon as possible.
Power Outage in North Thoresby and Marshchapel. Our team is investigating out backup power.
No incidents reported
No incidents reported
We have been notified by one of our Fibre partners in Liverpool they are required to undertake emergency works due to damaged fibers within the Liverpool Area. During this window sites within Liverpool may experience an outage.
Planned Start Date: 31/03/2023 Planned Start Time: 23:00 Planned End Date: 01/04/2023 Planned End Time: 06:00 Outage Start Date: 31/03/2023 Outage Start Time: 23:00 Outage End Date: 01/04/2023 Outage End Time: 06:00
Details Provided: Please be advised of Emergency work required to resolve fault - INC0031962 BHMERN-N4GWSS Loss Of Association. The below services we provide you will be subject to disruption (affected or loss of diversity/at risk as detailed) during the maintenance activity window. Whilst a lengthy maintenance window is scheduled to cover all eventualities, it is not expected that the full window will be required and the engineer will endeavour to restore services as quickly as possible.
No incidents reported
No incidents reported
We have started to receive notifications of slow speeds within the Barton area of North Lincs. Our engineering team is currently investigating it. We apologise for any inconvenience.
Our suppliers confirmed the link was restored at 11.18pm. I Apologise for the inconvenience.
Our supplier has dispatched engineers to the location of the issue. We are awaiting confirmation of repair times. Internet services are still working via alternative routes.
Our engineers are investigating multiple fiber breaks between North Lincolnshire and London. Traffic is flowing over backup links causing high congestion. The team is working with the supplier at present to restore full services as quickly as possible.