All systems are operational

Stickied Incidents

16th May 2025

Rural Fibre Network Maintenance Windows - 2309010

Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Lincolnshire

Shared Maintenance Reference: 2309010

This shared Maintenance is made up of the following windows:

Reference - 2309010-01

Date - 16/05/2025 23:00 - 17/05/2025 06:00

Classification - Affected

Reference - 2309010-02

Date - 17/05/2025 23:00 - 18/05/2025 06:00

Classification - Affected

All impacted customers have been contacted via email and provided with a description of the works.

Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

Past Incidents

12th January 2023

No incidents reported

11th January 2023

No incidents reported

10th January 2023

No incidents reported

9th January 2023

Planned Works

We are writing to notify you in advance that maintenance is scheduled to be completed on our national network. The works will unfortunately result in full loss of service. The works are scheduled to be completed overnight to minimise the amount of disruption to affected properties.

Works will be undertaken from 11:00pm on Monday 9th January 2023 until 6:00am on Tuesday 10th January 2023.

If access to the internet is critical between these times, we do hope that our prior notice will enable you to make alternative arrangements.

We do apologise for any inconvenience caused by the loss of service. Unfortunately, the works are not being completed by ourselves and are essential works required on the wider telecommunications network in your area.

If you have any queries or concerns please contact support on 0333 102 0000.

  • This has been resolved.

    • 8th January 2023

    No incidents reported

    7th January 2023

    No incidents reported

    6th January 2023

    No incidents reported