All systems are operational

Stickied Incidents

16th May 2025

Rural Fibre Network Maintenance Windows - 2309010

Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Lincolnshire

Shared Maintenance Reference: 2309010

This shared Maintenance is made up of the following windows:

Reference - 2309010-01

Date - 16/05/2025 23:00 - 17/05/2025 06:00

Classification - Affected

Reference - 2309010-02

Date - 17/05/2025 23:00 - 18/05/2025 06:00

Classification - Affected

All impacted customers have been contacted via email and provided with a description of the works.

Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

Past Incidents

8th September 2022

No incidents reported

7th September 2022

No incidents reported

6th September 2022

No incidents reported

5th September 2022

Marshchapel / North Thoresby Cabinet - Power Cut

Services are considered at risk at this time whilst our cabinet runs off of Battery Back up. Engineers are on route with a similar ETA to that of batteries going empty and having to change over to a generator. We are hoping for a seamless transition however you may see a period of downtime during the change.

Statement from Northern Power Grid

INCD-327274-A Premises Affected: 70

Restoration Estimate: 10:00 PM - 05 Sep 2022

Reason: The power cut affecting your cabinet has been caused by an unexpected problem with the cables or equipment that serve your area. If you need to report an emergency, please call 105

  • Services gradually restoring across both sites, mains power is still off and services considered at High Risk

  • Power is now off to our cabinet and efforts to restore have begun, Engineers are on site. This is now affecting both North Thoresby and Marshchapel services.

    • 4th September 2022

    No incidents reported

    3rd September 2022

    No incidents reported

    2nd September 2022

    No incidents reported