Stickied Incidents

16th May 2025

Rural Fibre Network Maintenance Windows - 2309010

Engineers will be completing essential shared Maintenance on our Network impacting services to customers in Lincolnshire

Shared Maintenance Reference: 2309010

This shared Maintenance is made up of the following windows:

Reference - 2309010-01

Date - 16/05/2025 23:00 - 17/05/2025 06:00

Classification - Affected

Reference - 2309010-02

Date - 17/05/2025 23:00 - 18/05/2025 06:00

Classification - Affected

All impacted customers have been contacted via email and provided with a description of the works.

Customers are advised not to reset their equipment during either window and to leave all equipment powered on. Services should restore following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

Past Incidents

25th August 2022

No incidents reported

24th August 2022

Manchester The Printing Press - Outage

Unfortunately overnight equipment that provides internet to the Print Press building has been vandalised. Engineers have tried to evaluate the damage via video to ensure we despatch all required persons to resolve as quickly as possible. All engineers have been despatched and ETA to site is 1.5 hours. More information will be available once we are on site regards an ETA on repair. We apologise profusely for any inconvenience caused.

Following the arrival of our engineers on site, works have been undertaken to resolve the connection issues caused by the vandalism. Our engineers have now reported that service is fully restored.

23rd August 2022

No incidents reported

22nd August 2022

No incidents reported

21st August 2022

No incidents reported

20th August 2022

No incidents reported

19th August 2022

No incidents reported