Incident Start Time: 04/07/2022 15:07:23
Indicator: ALARM
Description: The Openreach network fibre is down.
Status: Open
Sub Status: New
End: Other
RCA Code: NET_FIBRE_FAIL
SNEID: 21331534
All services are reinstated, anyone still off service is advised to contact our customer experience team. Service Is still considered at risk due to ongoing Openreach works.
Services appear to be restoring and circuits online, we are closely monitoring all connections at this time.
Openreach has found the cut fibre responsible for the outage and are repairing this now.
Openreach update - There looks to be an issue affecting multiple circuits in the area. Further updates will follow as and when they are known.
Our engineers are on site and have completed testing on our equipment with no fault found. Openreach has dispatched engineers with a current ETA of 7pm
We are waiting for an ETA from Openreach to attend site to inspect and repair the fault. We have despatched our engineers to site also.
We have been notified of an Openreach fibre failure. We are currently investigating with Openreach the nature of this failure and requesting ETA on repair
