Some systems are experiencing issues

Stickied Incidents

3rd May 2024

Copperas House / The Exchange Student Accommodation

We are investigating reports of loss of service at Copperas House and the exchange student accommodation. Updates to follow

  • Update from SP Energy:

    "Estimated restored time: 03/05/2024 21:00"

    We are hoping for a much faster resolution time.

  • The power issue has been identified as an issue relating to SP Energy.

    Please see details of their outage below:

    "There is a power cut affecting the L1, L3 & L7 postcode areas of Liverpool. Our engineers are enroute to find and fix the fault as quickly and as safely as possible. We expect your electricity supply to be restored by 4 pm . If you require any further help or support, please call us on 105.The latest updates can be found on our website www.spenergynetworks.co.uk. We apologise for the inconvenience and thank you for your patience.

    Postcodes affected:

    *******, L1, L130BQ, L19AS, L19AX, L19BD, L19BH, L19BQ, L19BX, L19BY, L19DE, L19EF, L19HZ, L19JG, L315TQ, L35, L35RF, L35SR, L35TB, L35TF, L35TQ, L35XF, L35YD, L697ZX, L77BJ, L77BL, L77BP, L77DL, L77DN, L77DP, L77EA, L77EE, L77EJ, L77HA, L77JB, L93ES"

    Reference Number: INCD-2177510-i Estimated restored time: 03/05/2024 15:57

  • The issue has been diagnosed as a loss of power to Network Equipment servicing these buildings. We are currently working with people on-site to find the route cause of the power issue. Updates to follow

    • Past Incidents

    1st November 2021

    No incidents reported

    31st October 2021

    No incidents reported

    30th October 2021

    No incidents reported

    29th October 2021

    Manchester DDOS

    We are aware of a DDOS attack affecting the Manchester network. We are currently routing traffic to resolve this issue.

  • Our network team have managed to re-route the affected traffic and all services are flowing as normal.

    • 28th October 2021

    North Lincolnshire Planned Software Upgrade

    Planned software upgrades are being undertaken on our core routers connecting the rural villages within North Lincolnshire. This may cause an outage of up to 30minutes while each router is restarted.

  • The planned works have now been completed.

  • Works on the upgrade have now started. Services should resume shortly.

    • 27th October 2021

    No incidents reported

    26th October 2021

    No incidents reported