Past Incidents

18th May 2021

North Lincolnshire - Router Upgrade

During a scheduled window of 12AM and 2AM we will be upgrading the software on the routers in Barton,Barrow, Ulceby (North Lincolnshire). During this time you may notice your internet connection drop out for up to 5minutes while our core routers are rebooted.

Justification of Works: Upgrade routers to latest long-term software release.

Software upgrade has been completed successfully.

17th May 2021

No incidents reported

16th May 2021

No incidents reported

15th May 2021

No incidents reported

14th May 2021

No incidents reported

13th May 2021

Liverpool Brunswick Park

Our engineers are currently working ahead of schedule in the installation of the new fibre services to Brunswick Park, this means that we can progress with the resolution long term much quicker.In light of this please be advised that at 22:45 we will be conducting some maintenance on the network at Brunswick Park. Services are expected to be offline for approx 1.5hours.

Great News! We have been monitoring our network and can advise everything has returned to normal. We will continue to monitor over the next few days. There is some follow up works to be completed to take full advantage of the upgrade works. We will announce these works at a later date.

Our engineers have now completed the first stage of the upgrade works. Other works will continue into the night however should cause very minimal disruption.

12th May 2021

No incidents reported