Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.
Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents
If there are no reported issues, please reach out to our support team for further assistance.
Network Incident Monday 24th November 2025 10:12:00
We are aware of a network incident affecting services in DN18 South Ferriby and DN20 postcodes. Engineers have arrived in the area and are investigating. Please do not reset your equipment.
Engineers diagnosed an optic failiure. The faulty optic has now been replaced, and all services are back up and running as expected.
Our sincere apologies for the disruption caused, and thank you for your patience while we worked to restore service.
If you are still without services please let us know.
