Liverpool St Cyprians Student Accommodation Sunday 7th September 2025 13:15:00
We are aware of an outage to the Liverpool St Cyprians Student Accommodation site. Updates to follow
All services have been restored, Engineers have completed works at the site and completed follow up testing. Anyone still having any issues is advised to email team@internetty.uk or call 0333 102 0000 / contact us via live chat from 8am tomorrow Monday 8th September. We apologise profusely for any inconvenience caused by this outage.Our team will now work to establish what caused the router failure and implement any required changes to mitigate future occurrence.
Services are being restored. Devices should reconnect. Engineers are closely monitoring
Configuration is still ongoing. Services will be restored as soon as possible
The new router has now been plugged up and connectivity established to our Network. Our network operations team has commenced configuration of the new router. Updates to follow in regard to service restoration
Equipment has arrived on site. We expect a further update in 25 minutes
New equipment is expected to arrive on site in approximately 30 minutes. Once it has arrived, our engineers will install and configure it.
After installation, we will restore services for testing.
The next update will be provided in around 1 hour.
Investigations on site have found the reason for fault as Core router failure. Attempts to resolve this have been unsuccessful and replacement is required. Engineers are now en route to our local stores for the replacement hardware. The replacement equipment will then be transported to site and we will begin reconfiguration. Updates to follow
Engineers have arrived - They will commence investigations shortly
Engineers ETA is unchanged. Arrival time on track. Next update will confirm engineer arrival.
Following remote investigations, engineers have been dispatched to the site. ETA 15:45.
Fibre connectivity does not appear to be impacted at this time. Engineers have been dispatched to site with an estimated arrival time of 2 hours.
The next update will follow in 1 hour.
We have spoken with Building Management, who have checked the Network Equipment on site, and there doesn't appear to be any power issues. We are now investigating the possibility of a fibre connectivity issue to the site. Updates to follow
We are investigating the possibility of a power outage to our Network Equipment within the building. We are currently in the process of contacting building management and will provide a further update as and when we have one.
