Fulstow - Lincolnshire Friday 28th March 2025 15:17:00

Services are now returning. Your ONT (Optical Network Terminal) should change from red or blinking green to solid green, with two lights visible.

If your ONT lights have returned to normal but you’re still without service, please contact our Customer Service Team on 0333 102 0000.

Important: Please do not use the manufacturer’s reset buttons on any of your equipment, as this may delay restoration.

Our engineers are now actively splicing the fibres. As each splice is completed, customer services are being progressively restored. Thank you for your continued patience as we work to fully restore all connections.

Fibre blowing is now complete. Our splicing and jointing engineers are currently preparing the fibres for splicing, progressing well toward the next phase of the repair. Engineering teams are working simultaneously at both ends of the fibre to ensure services are restored as quickly as possible.

The new fibre blow is nearing completion, with 1,500 out of 1,800 metres of fibre successfully installed so far. The team is making strong progress and remains on track to complete the remaining section shortly.

Fibre blow has commenced - Splicing and jointing engineers are already on site waiting to commence fibre preparation once fibre blow is completed.

Tubing is now connected and prepared for new fibre to be blown. Fibre blow will now commence.

The second section of tubing replacing. New tubing is being connected to exiting infrastructure ready for new fibre to be blown.

The first section of tube, after several dig downs to expose duct and repair sections has now been replaced. The engineers are moving to the next section.

Tubing has arrived to site. Work will commence shortly to replace damaged sections

Following detailed OTDR testing and on-site inspections, our engineers have identified two severely damaged sections of fibre tubing measuring approximately 300m and 480m. These sections require full replacement due to the extent of the damage.

Repair Plan:

Replace the two damaged tube sections

Joint the new tubing to the existing infrastructure

Blow new replacement fibre from North Thoresby to Fulstow, as the damaged fibre cannot be repaired in place

Re-splice fibre at both ends to restore services

Replacement tubing has been requested from our Barton warehouse, and fibre blowing equipment is being prepared. Additional engineering resources are also being mobilised to carry out the fibre blowing and final splicing once the tubing is in place.

We understand the disruption this causes and assure you that all efforts are being made to restore services as quickly and safely as possible. Further updates will follow as progress continues. Estimated time to repair 8-10 hours subject to any further engineering difficulties experienced.

2 sections of damaged tube have been uncovered and a substantial length of fibre cable between North Thoresby and Fulstow. A repair plan is being devised by engineers on site. Further updates to follow shortly.

Our engineers have completed OTDR testing and identified two key sections of damaged fibre measuring approximately 300 metres and 480 metres in length.

Engineers will complete further testing and conduct close visual inspections along these sections to accurately assess the extent of the damage.

Our first engineering team has arrived on site and is actively assessing the extent of the damage. The team is currently performing OTDR (Optical Time-Domain Reflectometer) testing on the fibre lines to identify the exact points of impact.

Following this, we will begin walking the full route of the affected fibre to carry out close visual inspections and fully analyse all damaged sections.

We appreciate your patience as we work to restore service and will provide further updates as progress continues.

Engineers are expected to arrive shortly.

Upon further Investigation, we have uncovered damage which is more extensive than initially expected affecting not only the fibre cables but also the tubing that houses them. Unfortunately, due to the enormity and complexity of the repairs required and safety limitations after dark, we are unable to continue the restoration work this evening. Full replacement of the damaged tubing and fibre is required and work will resume first thing tomorrow morning. We understand how important your internet service is and sincerely apologise for the inconvenience. Our team is committed to restoring service as quickly and safely as possible, and we will continue to keep you updated as progress is made. Thank you for your patience and understanding at this time.

Engineers have encountered an issue. Services have not restored to the remaining areas as expected. We are investigating the reason for this however this is delaying service restoration. Updates to follow as and when we have them

Services are beginning to restore for customers. We are watching service restoration closely. Services will continue to be restored as each fibre is spliced through, and when your service is restored will be dependent on which fibre your connection falls on. We will update once this splicing is complete.

Engineers have advised that the cable has been spliced through at one end, and they have now begun on splicing the other end. We are expecting to be restoring services to some customers as early as 7:30 pm. Service restoration will then continue past that point until all remaining fibres have been spliced through. Updates to follow

Engineers are still working on-site to restore services to affected customers as soon as possible. The next update is expected at approx 7pm.

All required Engineers have now arrived on site, and works to implement a fix are well underway. Updates to follow

Additional resources have arrived on site with a replacement cable. Engineers on site will now begin installing the replacement cable. A splicing crew are already en route ETA 10 minutes who will then be on hand once the cable has been installed to begin splicing fibres to restore connectivity. We do not yet have an estimated restoration time however, we will provide updates as and when we have them.

Engineers are en route to the break site with an ETA of 40 Minutes. Updates to follow

Following further investigations on site, we have found damages to 96 fibres. Unfortunately, the damage cannot simply be repaired and will require new cables to be installed and splicing to restore services. Engineers are being mobilised to our Barton Upon Humber base who will gather resources required and will be dispatched to the site. Updates to follow once these engineers have been dispatched, we will also then be able to provide ETA to the break site.

Following investigations, the issue has been diagnosed as a fibre break between North Thoresby Exchange and Fulstow. We have dispatched engineers who have located broken fibre assets. Upon arrival we found contractors reporting to be working on behalf of Quickline. Updates to follow on a fix plan