Emergency Network Maintenance Window - ITYSLWOORRE Thursday 13th February 2025 00:00:00

Engineers will be completing emergency essential Maintenance on our Network

Maintenance Reference: ITYSLWOORRE

Date - 13/02/2025 00:00 - 02:00

Classification - Affected

Expected Downtime: 20 Minutes

Description Of Works:

Works are required to complete a swap out of Core Network Equipment in your local telecommunications exchange. This critical operation is essential to ensure the continued reliability, security, and optimal performance of our internet services.

Customers are advised not to reset their equipment during the window and to leave all equipment powered on. Services should be restored following completion however if they do not customers are advised to power off all InternetTY equipment at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance.

All impacted customers have been contacted via email.

Maintenance complete. Services have been restored and we do not expect any further outages to service. Anyone still without service is advised to contact our support team. Faults can be reported now by emailing team@internetty.uk or if you'd rather telephone or live chat this is available from 8 am. If you are experiencing issues with your landline services, customers are first advised to power off all internetTY equipment and wait at least 2 minutes before powering it back on again. Please then try your landline again and if the issues persist please do get in touch.