InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
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Stickied Incidents

25th October 2026

Lincolnshire Power Outage: Low Villages North Lincolnshire

We are aware of a power outage within the Low Villages affecting our cabinet; Customers in this area may be currently experiencing a loss of service. Please do not reset your router. Our engineering team is working on deploying secondary power.

  • Power in the Low Villages has been restored; Our engineers have switched the cabinet back to mains power; We will continue to monitor throughout the evening.

  • Our engineering team have applied generation and will remain onsite until mains power has been restored.

  • Past Incidents

    5th June 2026

    No incidents reported

    4th June 2026

    OFNL Network Wide Maintenance - OFNLITYNW004

    OFNL Description of Works:

    OFNL are working to upgrade our Core Routers to provide increased capacity for ISP connections in Telehouse West. As part of this work, OFNL will be performing a change to our Core Router chassis in Telehouse West (THW). 

    Classification - Affected

    Time:

    Start Time: 04-06-2026 00:01:00 End Time: 04-06-2026 06:00:00

    All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

  • All sessions restored within the allocated window without intervention. Following a substantial period of monitoring, this incident will now be closed.

  • 04:40 Sessions are now starting to restore across the network; We do note that services are still at Risk.

  • 00:45 We lost connectivity to the associated OFNL network; Our engineers are on-hand to monitor the restoration of the services.

  • OFNL's window has now commenced. Updates to follow

  • Our Engineers are on hand and actively monitoring our interconnections with OFNL ahead of tonight's work. Updates to follow

  • 3rd June 2026

    No incidents reported

    2nd June 2026

    No incidents reported

    1st June 2026

    No incidents reported

    31st May 2026

    No incidents reported

    30th May 2026

    No incidents reported